Getting started with Space XY is straightforward once you know the steps — this guide walks you through each one.
Before You Start
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and phone number ready.
- Prepare a government-issued ID for verification (passport, driver’s license, or national ID).
- Choose a payment method: credit/debit card, e-wallet (Skrill, Neteller), or bank transfer.
- Check your internet connection: a stable connection prevents disruptions during gameplay.
- Set a budget and stick to it — never chase losses.
Creating Your Account
- Visit the website and click the «Sign Up» or «Register» button.
- Fill in the registration form: full name, date of birth, email, phone number, and address.
- Choose a username and a strong password (at least 8 characters, mix of letters, numbers, and symbols).
- Select your preferred currency from the available options.
- Accept the terms and conditions and confirm you are of legal age.
- Submit the form and check your email for a verification link. Click the link to activate your account.
- Log in and complete the KYC process by uploading your ID and proof of address. This may be required before a withdrawal.
Wagering Calculation
Understanding wagering requirements is crucial when you claim a bonus. Here is how to calculate the amount you need to wager before you can withdraw bonus winnings.
Important: The following formulas assume the bonus is a deposit match. Different bonuses may have different rules.
Let’s assume you deposit $100 and receive a 100% match bonus of $100. Your total balance becomes $200. The wagering requirement is typically a multiple of the bonus amount (or deposit + bonus).
Formula
Wagering Requirement = (Bonus Amount) × Wagering Multiplier
If the wagering multiplier is 35x, then:
Wagering Requirement = $100 × 35 = $3,500
You must place bets totaling $3,500 before you can withdraw any winnings derived from the bonus.
Game Contribution
Different games contribute different percentages to the wagering requirement. For example:
| Game Type | Contribution % |
|---|---|
| Slots | 100% |
| Table Games (blackjack, roulette) | 10% |
| Video Poker | 20% |
| Live Dealer Games | 5% |
If you play slots exclusively, every $1 bet counts fully. If you play blackjack, only $0.10 per $1 bet counts. So to meet a $3,500 requirement with blackjack only, you would need to wager: $3,500 / 0.10 = $35,000.
Tip: Choose games with high contribution percentages to clear wagering faster.
Financial Operations
Deposits are instant. Withdrawals are processed within 24-48 hours for e-wallets, 3-5 business days for cards, and up to 7 days for bank transfers. Minimum deposit: $10. Minimum withdrawal: $20.
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 3-5 Business Days | None |
| Skrill | Instant | 24-48 Hours | None |
| Neteller | Instant | 24-48 Hours | None |
| Bank Transfer | 1-3 Business Days | 5-7 Business Days | May apply |
Is It Safe?
Yes, the casino uses SSL encryption to protect your data and financial transactions. It holds a license from the Curacao Gaming Authority (license number 8048/JAZ). This license ensures the casino follows fair gaming practices, but note that winnings from Curacao-licensed casinos may be subject to local income tax in some jurisdictions. Always check your local tax laws.
When Things Go Wrong
Here are common issues and how to resolve them:
- Verification Delays: Ensure all uploaded documents are clear and legible. Contact support if not verified within 48 hours.
- Withdrawal Rejected: Double-check you have met wagering requirements and that your payment method is correct. Sometimes a different method is needed.
- Game Not Loading: Clear your browser cache and disable ad blockers. If the issue persists, try a different browser or device.
- Forgot Password: Use the «Forgot Password» link on the login page. A reset link will be sent to your email.
- Bonus Not Credited: Read the bonus terms carefully — some bonuses require a bonus code. If still missing, contact live chat.
- Account Locked: This may happen after multiple failed login attempts. Contact customer support to unlock.
Common Questions
How do I claim the welcome bonus?
Make a minimum deposit of $10 and the bonus will be automatically credited. Some offers require a bonus code — check the promotions page.
Can I change my registered email?
Yes, contact customer support to request an email change. Verification of the new email may be required.
What is the maximum withdrawal per transaction?
The standard limit is $5,000 per withdrawal. Higher amounts may require additional verification and be processed in installments.
Do you support cryptocurrency?
Yes, Bitcoin, Ethereum, and Litecoin are accepted for deposits and withdrawals.
How long does KYC take?
Typically within 24 hours, but it can take up to 72 hours during peak times.
Is there a mobile app?
The casino offers a mobile-optimized website and a progressive web app (PWA) that you can launch from your browser without downloading from an app store.
Can I self-exclude?
Yes, go to your account settings and choose self-exclusion. Options range from 1 month to permanent.
Good to Know
Responsible gambling tools are available to help you stay in control:
- Deposit Limits: Set daily, weekly, or monthly deposit caps to manage spending.
- Session Limits: Restrict the time you can play in one session.
- Self-Exclusion: Block access to your account for a chosen period.
- Reality Check: Receive periodic reminders of how long you’ve been playing.
By following this guide, you can enjoy a smooth experience. Always gamble responsibly and within your means.